Pengaruh Beban Kerja Dan Lingkungan Kerja Terhadap Kinerja Pegawai Dengan Kepuasan Kerja Sebagai Variabel Mediasi Di Puskesmas La’o Manggarai

Abstract

This research aims (1) to test the effect of workload on employee performance, (2) to test the effect of the work environment on employee performance, (3) to test employee job satisfaction on employee performance, (4) to test the effect of workload on employee performance mediated by employee job satisfaction, (5) to examine the influence of the work environment on employee performance mediated by employee job satisfaction. The research design used in this research is descriptive quantitative and uses purposive sampling techniques. Data was collected through an online survey of La'o Community Health Center employees in Manggarai, East Nusa Tenggara. The total sample was 76 respondents. Research data was analyzed using Partial Least Square (PLS), which is a Structural Equation Modeling (SEM) technique using SmartPLS version 4 software. The research results show (1) workload has a negative effect on employee performance, (2) the work environment has a positive effect on employee performance, (3) job satisfaction has a positive effect on employee performance, (4) employee performance on employee job satisfaction mediates workload, (5) employee performance on employee job satisfaction mediates the work environment.